Many technical support workers work as part of the internal IT support team of larger organizations. This means they field requests for support primarily from members of other departments. Other provide support for systems and services offered to clients, meaning they fill a customer service role on top of providing IT support.
If you’re working in a full-time role as part of a larger organization, then the natural progression is through the technical support team. This might mean developing a specialty in certain aspects of IT support, having a more senior role such as the manager of a support team, or becoming section or department leader.
Many employers provide growth opportunities internally for their technical support and help desk team. This can include training to become familiar with up-to-date technologies, access to specialist courses, and structured training schemes. All of this can help you boost your career through the support side of the IT team.
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